6. Why Doesn’t My Royalty Statement Match My Recent Accounting Earnings?

In the Statements section, each entry displays a statement period, issue date, and net revenue.

Royalties are reported on a 2-month delay. This means your statement reflects earnings from two months prior:

• August Statement (Issued Aug 31) covers June earnings.

• September Statement (Issued Sept 30) covers July earnings.

Important Notes on Processing Timelines:

• System Update Delay: Recent payments may appear in your Distribution Accounting section up to 7 days before your main balance and downloadable statement update. This processing delay is completely normal.

• Automatic Monthly Payouts: As part of the transition, payouts process automatically at the start of each month (e.g., on the 1st of the month) for any balance finalized during the previous month. You can track full details for these transactions in the Payouts section on your homepage.

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Think You Have Missing Royalties?

If you believe specific streaming royalties are missing from your Monthly Earnings Reports after accounting for the 90–120 day delay, we are happy to investigate with the stores.

Please contact us at, massivemusic@the-source.eu, with the following details so we can assist you:

1. Specific Date Range: What exact dates or months are missing streams?

2. Platform(s) Affected: Which DSPs (e.g., Spotify, Apple Music) are involved?

3. Proof of Activity: Please attach screenshots of your artist backend analytics (e.g., Spotify for Artists) showing stream counts and dates for the period in question.

Once we have this information, we’ll dive right in and look into this for you!